FAQs
Frequently Asked Questions
What are wax melts?
Wax melts are pieces of scented wax designed to be placed in a wax warmer. Unlike candles, they do not contain a wick. As the wax warms, it melts and releases fragrance throughout your space. Fragrance strength and longevity will vary depending on the scent, amount of wax used, warmer temperature, room size, and airflow. Once you can no longer smell the fragrance, allow the wax to cool and replace it with a fresh piece.
What is a wax warmer?
A wax warmer is a device designed to gently melt scented wax and release fragrance into your space. Warmers may use a light bulb, hot plate, or tealight candle as their heat source. Warmer temperature and wattage can greatly affect scent performance. Our wax melts perform best in warmers that are 25 watts or hotter. Lower-temperature warmers may not melt the wax hot enough to produce its full fragrance strength, so results can vary between different warmer styles and brands.
How do I change out my wax?
Allow the wax to cool completely before removing it from your warmer. You can place the cooled warmer dish in the freezer for a few minutes, then gently pop the wax out. You may also warm the wax slightly and absorb it with cotton balls before wiping the dish clean. Never place a hot warmer dish directly into the freezer, as sudden temperature changes may cause it to crack.
What is “cure time”?
Wax melts are like wine. They often get better with time! Cure time allows the wax and fragrance oil to fully bind and develop, helping create a stronger cold and hot throw. You may use your melts as soon as they arrive, but we recommend allowing approximately three weeks from the pour date for the best performance. If the scent is still not quite to your liking after three weeks, give it a little more time, as many fragrances continue to strengthen with age.
What is your current Turn Around Time (TAT)?
Ready-to-ship orders may take up to 14 business days to process. Custom orders have a turnaround time of up to 20 business days. Preorder turnaround times will be listed in the individual preorder description.
Business days do not include weekends or holidays. Shipping time begins after your order has been processed and is not included in the turnaround time.
How much does shipping cost?
US orders over $149.00 ship for free! Otherwise, there is a flat rate $9.25 shipping fee! We are now shipping to Canada as well! Shipping cost to Canada is paid in full buy the customer. International buyers please note: You are responsible for any customs, duties and/or taxes owed by your country.
Do you combine orders?
We are happy to combine orders whenever possible. Use code COMBINE at checkout and include your previous order number in the notes. Orders can only be combined if they have not already been processed or shipped and are scheduled to ship within the same timeframe. Combining orders is not guaranteed. Any excess shipping charges will be refunded after the orders are packed.
What is your refund policy?
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or issue refunds. Fragrance preference and scent strength can vary from person to person and are not considered product defects. If your order arrives damaged, incorrect, or missing an item, please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos when applicable. Please keep all products and packaging until the issue has been resolved. If you believe there is a performance issue with your wax, please contact us so we can troubleshoot with you. We may ask about cure time, warmer type and wattage, room size, airflow, and how the wax was tested. When appropriate, an approved resolution may be provided in the form of a replacement or store credit. Monetary refunds will not be issued.
What is your cancelation policy?
Orders cannot be canceled, refunded, or changed once they have been placed. This includes ready-to-ship, preorder, and custom orders.
Please carefully review your items, quantities, shipping address, and payment information before completing checkout. If you notice an error in your shipping address, contact us as soon as possible. Although we will do our best to help, changes cannot be guaranteed once processing has begun.
Do you ship internationally?
We do ship to Canada! International buyers please note: You are responsible for any customs, duties and/or taxes owed by your country.
Wax Melt Safety
Always use wax melts in a warmer specifically designed for scented wax and follow the warmer manufacturer’s instructions. Never leave a warmer unattended, and keep it away from children, pets, water, drafts, and flammable materials. Place the warmer on a stable, heat-resistant surface, and do not overfill the dish. Wax melts are for home fragrance use only and are not edible.
Have a question that didn't get answered?
Please reach out to us anytime at hjwaxco@gmail.com